Acceptability and success of service-oriented applications to users depend in particular on the quality of the information provided. Papers are invited which address the following topics: analysis and formalization of requirements (including methods for collecting user’s expectations), criteria for the evaluation of service performance such as accuracy of the information provided, of its localization on the road network, of its validity over time (real-time and predictive aspects) as well as other KPI, technologies for services deployment (roadside equipment, traffic management centres, communication technologies), stakeholders and value chain, CBA, business model, example of application (case studies), applicability to emerging countries.